It’s easy to get angry when you have a bad experience and be careless about what you say. However, this is not the best way to find a solution to get something fixed. Being sarcastic won’t help you to resolve your problem. People get defensive and become closed to suggestions when you are rude to them. You may express your annoyance but make sure that you still do it in a polite way. To do this, you may use indirect language to soften the tone. In this way, you are expressing what you want without being too aggressive or threatening. By using modal verbs like could, should, would, may and might in your requests for help will make it sound more diplomatic and polite.
Considering the text above, analyse the following statemets.
I. According to the text, the best way to find a solution to get something fixed is to speak directly to sound more polite and less threatening.
II. I think you might have forgotten to change my room towels” is an example of a sentence with indirect language to soften the tone.
III. I __________ like to change rooms, this one is very noisy”. Any of the modal verbs mentioned in the above text correctly completes the sentence in quotation marks.
It is correct what is stated on
Escolha uma opção:
a. I, only.
b. II and III, only.
c. I, II and III.
d. I and III, only.
e. II, only.
Respostas
Resposta:
A correta é a letra B. (II e II, only ou II e III apenas)
Explicação:
A primeira alternativa é afirma que a melhor maneira de tratar o problema é de forma forma direta:
..." I. According to the text, the best way to find a solution to get something fixed is to speak directly to sound more polite and less threatening."
Traduzindo: ... "De acordo com o texto, a melhor maneira de encontrar uma solução para consertar algo é falar diretamente para soar mais educado e menos ameaçador."..
Portanto, as alternativas II e III estão corretas, pois sugerem que:
II. Acho que você pode ter esquecido de trocar as toalhas do meu quarto ”é um exemplo de frase com linguagem indireta para suavizar o tom.
III. Eu gostaria de trocar de quarto, esse aqui é muito barulhento ”. Qualquer um dos verbos modais mencionados no texto acima completa corretamente a frase entre aspas.
Resposta:
II and III, only.
Explicação:
Corrigido pelo AVA