Read the Business Letter and complete the gaps with the most suitable pronouns:
DearMr. Thompsen,
| recentiy received a letter from Mr. Robinson, a valued customer of ours. (1)[ urchased an Italian coffee table and four French dining-room chairs residence. He has written to complain that the purchases arrived damaged. [B pride in the quality of [7] —— products and would like an explanation as to howthis mishap occurred. Even though the items are insured, El reputation is at stake. | would be most grateful if you would reply as soon as possíble so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
a. (1) she; (2) us; (3) yours; (4) his; (5) we; (6) themselves; (7) our; (8) ours
b. (1) he; (2) our; (3) your; (4) her; (5) we; (6) ourselves; (7) our; (8) our
c. (1) he; (2) us; (3) your; (4) his; (5) we; (6) ourselves; (7) our; (8) our
d. (1) he; (2) us; (3) your; (4) him; (5) we; (6) yourselves; (7) ours; (8) our
e. (1) he; (2) ours; (3) your; (4) his; (5) we; (6) ourselves; (7) we; (8) us
Respostas
A alternativa correta acerca do pronome e adjetivo a ser usado nas lacunas do texto é a alternativa C, essa que menciona as seguintes palavras:
- c. (1) he; (2) us; (3) your; (4) his; (5) we; (6) ourselves; (7) our; (8) our.
Complete Text
Dear Mr. Thompson,
I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence.
He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely,
Jackie Middleton
Customer Services Manager
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